The primary functions of the BeHear PROXY neck speaker are: 1. To provide a comfortable and convenient way to listen to streamed audio (from a television, smartphone, laptop, gaming console, music player, etc.). 2. To allow you to participate in mobile/video calls. For these use cases Bluetooth is required, and both “ears free” loudspeaker mode and earphones mode are supported. A secondary function of the BeHear PROXY is to provide hearing amplification for live conversations and ambient sounds. No Bluetooth is required for this functionality, which is supported in earphones mode only. For best results, however, we recommend personalizing what you hear by performing the Hearing Assessment in the W&H BeHear app, which requires a Bluetooth connection to the smartphone on which it is installed. Upon completion of the assessment your unique hearing profile will be programmed into the BeHear PROXY neck speaker, and the Bluetooth connection will no longer be needed. The answer is no. Personal Hearing mode in BeHear PROXY works only when you have the earbuds in your ears. Only Bluetooth-streamed audio (from a paired device, such as your mobile phone, television, computer, audio transmitter, gaming console, etc.) will reach your ears in Loudspeaker mode. Yes, our assistive hearing headsets are designed to give you personalized amplification for computer-generated audio and conference calls, as well as live conversations. For conference calls with apps such as Skype, Zoom, MS Teams, Google Meet, and WebEx, you will simply need to pair the BeHear headset with the sound source (smartphone or computer) and select BeHear in the conference platform’s audio settings. Oftentimes, when you connect BeHear to your computer, you will see two BeHear entries: one as Headphone and one as Headset. For best results we recommend the following: Note: If you don’t follow the sequence detailed above, and instead start searching for new device in the PC while your headset is simply ON (not in pairing mode), BeHear will appear in the list as unknown device, with no “audio” under the name and no “headphone” icon next to it. Connecting to this device will not activate BeHear as a headphone/headset. Sure! BeHear products connect to practically any Bluetooth-supported device (such as an iPad, music player, or other tablet) to stream audio directly to your headset. For tips on connecting multiple Bluetooth devices to your headset see this video (for BeHear NOW) and this video (for BeHear ACCESS). This sometimes happens when two Bluetooth devices (e.g., your smartphone and a computer) are both connected to the BeHear headset. We recommend disconnecting the device which is not currently in use for the purposes of the call. Yes, absolutely! Depending on the application, BeHear may appear either as a headset or as a headphone, just like most other Bluetooth headphones. For most music players it will be listed as a “headphone” while for messaging services, such as Skype/Viber/WeChat etc., it will be listed as a “headset”.
General - Pre-Sales Questions
Operating Instructions
Technical
The name that appears should be “BeHear” and not “Speakers”. If you see the name “Speakers” click the ^ (arrow). If the BeHear is connected properly you will be able to see it listed under the list of playback devices. Choose the “Headset” option.
Contact Us
BeHear – Alango Technologies Ltd
2 Etgar Street
Tirat Carmel, 3903213 ISRAEL
General Inquiries
For more information about our assistive hearing products, please complete the form below.