Yes, the EasyListen function to slow down conversations on a mobile phone also works for the various cloud platforms. However, for video calls and conferences there will be a noticeable lip sync problem.

For mobile calls there is no need to hold SMARTO (or your phone) in your hand. SMARTO can hang around your neck on the lanyard, be clipped to a pocket or purse, or placed on a nearby surface since the microphone in the headset supplied with SMARTO is used during mobile phone calls (and it is close to your mouth).

If you have paired your BeHear headset to both a smartphone and a computer you will hear a ringtone for incoming calls through the headset. However, when setting up your headset as a Bluetooth audio device for listening to music on the computer you must make sure to choose “Headphone” (and not “Headset”) when specifying which connection to use.

Important Note: The opposite is true when you are using the headset/computer combination to participate in video calls (Zoom, Skype, etc.). For this type of communication choose the “Headset” option.

This sometimes happens when two Bluetooth devices (e.g., your smartphone and a computer) are both connected to the BeHear headset. We recommend disconnecting the device which is not currently in use for the purposes of the call.