General - Pre-Sales Questions

Yes, our assistive hearing headsets are designed to give you personalized amplification for computer-generated audio and conference calls, as well as live conversations.

For conference calls with apps such as Skype, Zoom, MS Teams, Google Meet, and WebEx, you will simply need to pair the BeHear headset with the sound source (smartphone or computer) and select BeHear in the conference platform’s audio settings.

Operating Instructions

Make sure that the Bluetooth option on your computer is set to “on”. This option is usually found in the “Settings” section, “Bluetooth and Other Devices” sub-section.

On Windows computers you can quickly access the Bluetooth settings from the action center in the system tray.Bluetooth setting in Windows action center

If you don’t see the Bluetooth icon here it may be an indication that Bluetooth is not active. In this case, go to the computer Settings → Devices and make sure the Bluetooth switch is ON. If it is not, slide it to the right to activate Bluetooth.

  1. Choose Settings in the bottom menu.
  2. Tap the Device icon.
  3. Scroll down to the ListenThrough and/or EasyListen section.
  4. Choose ON, OFF, or Last State from the drop-down menu.

Technical

The serial number is printed on a white label on the inside of the neckband:


It can also be seen in the W&H BeHear app, in the “Connections” screen of the “Settings” menu:

finding-serial-number-in-app