The degree of latency is determined by the transmitter. Paired Bluetooth devices can only communicate by using the same audio CODEC. If your transmitter* does not support the aptX-LL low-latency Bluetooth audio CODEC, even though your BeHear headset does, you may sense a delay in the audio delivery. * The HearLink PLUS transmitter does support the aptX-LL low-latency audio CODEC, so you will not detect any audio delay when using it with your BeHear headset. Bluetooth range for Class II devices like our BeHear NOW and ACCESS headsets is up to ~33 feet (10 meters). This holds true even if you leave the room. If you have paired SMARTO to a TV or other Bluetooth device simply press the red “hang-up call” button on SMARTO to pause the audio stream. After a few seconds the LED will shine yellow to indicate that you are in Personal Hearing mode. To switch back to the streamed audio press the green “answer call” button on SMARTO. The LED will shine in blue to indicate the Bluetooth is active. In this case we recommend placing your mobile phone in front of you or in your hand, but not in a tight pocket or otherwise pressed against your body, as the body blocks the Bluetooth signal. Oftentimes, when you connect BeHear to your computer, you will see two BeHear entries: one as Headphone and one as Headset. For best results we recommend the following: Note: If you don’t follow the sequence detailed above, and instead start searching for new device in the PC while your headset is simply ON (not in pairing mode), BeHear will appear in the list as unknown device, with no “audio” under the name and no “headphone” icon next to it. Connecting to this device will not activate BeHear as a headphone/headset. Make sure that the Bluetooth option on your computer is set to “on”. This option is usually found in the “Settings” section, “Bluetooth and Other Devices” sub-section. On Windows computers you can quickly access the Bluetooth settings from the action center in the system tray. If you don’t see the Bluetooth icon here it may be an indication that Bluetooth is not active. In this case, go to the computer Settings → Devices and make sure the Bluetooth switch is ON. If it is not, slide it to the right to activate Bluetooth. If you have a set top box you may be able to use it to bypass the television’s audio output jack and solve this problem. Many set top boxes (cable boxes) have an analog audio output jack and/or an optical (digital) audio output jack. By connecting the HearLink PLUS TV transmitter directly to the set top box the audio may transmit simultaneously to the BeHear headset and the television speakers, allowing both the BeHear wearer and the other viewers to hear the audio. If you have a set top box you can use it instead, as many set top boxes (cable boxes) have an analog audio output jack and/or an optical (digital) audio output jack. In this case, connect the HearLink/HearLink PLUS TV transmitter directly to the audio output jack on the set top box. Sure! BeHear products connect to practically any Bluetooth-supported device (such as an iPad, music player, or other tablet) to stream audio directly to your headset. For tips on connecting multiple Bluetooth devices to your headset see this video (for BeHear NOW) and this video (for BeHear ACCESS). A grayed-out Home button indicates that the headset is not connected to the app. Go to Settings->Connection and verify that the headset is in the Paired Devices list. If you don’t see the BeHear device in the list you’ll need to pair it — see the video links below for instructions. When the headset is connected properly a checkmark will appear. If there is no checkmark, tap the name of the headset in the list of Paired devices to re-connect the headset. Another way to reinstate the connection is with a short press on the headset’s Power button. For more information about pairing your headset with the app, watch these videos: Absolutely! BeHear headsets can support multiple audio sources simultaneously. For example, you can listen to media on your laptop, and still be connected to your mobile phone. For each additional Bluetooth device you would like to link to the BeHear headset you will need to perform the pairing procedure (placing the headset into “Pairing Mode” by turning it OFF, and then pressing the power button for several seconds until the LED flashes red/blue). For more information, use this link to see the video instructions, or this link to read the manual. The degree of latency is determined by the transmitter. Paired Bluetooth devices can only communicate by using the same audio CODEC. If your transmitter* does not support the aptX-LL low-latency Bluetooth audio CODEC, even though your BeHear headset does, you may sense a delay in the audio delivery. * The HearLink PLUS transmitter does support the aptX-LL low-latency audio CODEC, so you will not detect any audio delay when using it with your BeHear headset. The operational distance for the HearLink PLUS paired with a BeHear NOW or BeHear ACCESS is up to ~200ft (~60m). If you are interested in a more detailed explanation, keep reading. The BeHear NOW and BeHear ACCESS headsets are Bluetooth Class II devices, while the HearLink PLUS is a Bluetooth Class I device. The current versions of both our headsets (BeHear NOW and BeHear ACCESS) support both the Qualcomm aptX “classic” and aptX-LL (low latency) codecs. This depends on how you are using your BeHear ACCESS, and your specific TV. If your television doesn’t support Bluetooth, or if it doesn’t support dual audio output when a Bluetooth device is connected, we recommend using a Bluetooth transmitter, such as our HearLink PLUS, to enable the television audio to be transmitted to both your BeHear headset and the TV speakers. In any event, you should check your television manual for information about Bluetooth connections and dual audio output. First, verify that you are within Bluetooth range (~10 feet, 3.5 meters for HearLink; ~200 feet, 60 meters for HearLink PLUS). If that is not the issue, and a long time has passed between uses, or if the smartphone has been playing an audio stream, the headset may not automatically reconnect with the HearLink or HearLink PLUS transmitter when you are within range. In this case, a short press on the headset’s Power button should re-establish the connection with the transmitter. Yes, absolutely! Depending on the application, BeHear may appear either as a headset or as a headphone, just like most other Bluetooth headphones. For most music players it will be listed as a “headphone” while for messaging services, such as Skype/Viber/WeChat etc., it will be listed as a “headset”. Depending on the application, BeHear may appear either as a headset or as a headphone, just like most other Bluetooth headphones. For most music players it will be listed as a “headphone” while for messaging services, such as Skype/Viber/WeChat etc., it will be listed as a “headset”.
General - Pre-Sales Questions
Note: There may be interference from other electronic devices or objects which will affect that range.
Operating Instructions
Product Specifications
a. From a Class I transmitter to a Class II receiver – up to 60m (see paragraph #2)
b. From a Class II transmitter to Class I receiver – up to 15m (see paragraph #3)
c. For a bi-directional it is ~15m, based on the shortest range of #a and #b.
Technical
Contact Us
BeHear – Alango Technologies Ltd
2 Etgar Street
Tirat Carmel, 3903213 ISRAEL
General Inquiries
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