Note: If you don’t follow the sequence detailed above, and instead start searching for new device in the PC while your headset is simply ON (not in pairing mode), BeHear will appear in the list as unknown device, with no “audio” under the name and no “headphone” icon next to it. Connecting to this device will not activate BeHear as a headphone/headset. Make sure that the Bluetooth option on your computer is set to “on”. This option is usually found in the “Settings” section, “Bluetooth and Other Devices” sub-section. On Windows computers you can quickly access the Bluetooth settings from the action center in the system tray. If you don’t see the Bluetooth icon here it may be an indication that Bluetooth is not active. In this case, go to the computer Settings → Devices and make sure the Bluetooth switch is ON. If it is not, slide it to the right to activate Bluetooth. Sure! BeHear products connect to practically any Bluetooth-supported device (such as an iPad, music player, or other tablet) to stream audio directly to your headset. For tips on connecting multiple Bluetooth devices to your headset see this video (for BeHear NOW) and this video (for BeHear ACCESS). Absolutely! BeHear headsets can support multiple audio sources simultaneously. For example, you can listen to media on your laptop, and still be connected to your mobile phone. For each additional Bluetooth device you would like to link to the BeHear headset you will need to perform the pairing procedure (placing the headset into “Pairing Mode” by turning it OFF, and then pressing the power button for several seconds until the LED flashes red/blue). For more information, use this link to see the video instructions, or this link to read the manual. It is possible to adjust the volume of the voice prompts and the system notification tones. You can also decide whether the vibration alert should be set to ON or OFF. All of these functions are located in the same screen of the W&H BeHear smartphone app. This sometimes happens when two Bluetooth devices (e.g., your smartphone and a computer) are both connected to the BeHear headset. We recommend disconnecting the device which is not currently in use for the purposes of the call.
Operating Instructions
Technical
The name that appears should be “BeHear” and not “Speakers”. If you see the name “Speakers” click the ^ (arrow). If the BeHear is connected properly you will be able to see it listed under the list of playback devices. Choose the “Headset” option.
Contact Us
BeHear – Alango Technologies Ltd
2 Etgar Street
Tirat Carmel, 3903213 ISRAEL
General Inquiries
For more information about our assistive hearing products, please complete the form below.