This is a known issue. Until the next software release, we recommend performing the following reset, which will remove the Bluetooth connection and restart the headset. This sometimes happens when ListenThrough is activated on a high transparency setting (the dot on the scale is set far on the right). In this instance, slide the dot to the left until the strange sound disappears. Alternatively, turn off ListenThrough completely by sliding the dot all the way to the left (or tapping the mute button to the left of the scale), or by pressing the middle button on the headset’s right-hand control box. You can also change the default settings for ListenThrough so that it will not be activated until you choose to do so. To change the default settings:
Technical
It is possible to adjust the volume of the voice prompts and the system notification tones. You can also decide whether the vibration alert should be set to ON or OFF. All of these functions are located in the same screen of the W&H BeHear smartphone app.
(middle and lower buttons on the right-hand control box, and the power button)
Contact Us
BeHear – Alango Technologies Ltd
2 Etgar Street
Tirat Carmel, 3903213 ISRAEL
General Inquiries
For more information about our assistive hearing products, please complete the form below.