This is a known issue. Until the next software release, we recommend performing the following reset, which will remove the Bluetooth connection and restart the headset.

1. Power ON the BeHear headset.
2. Press and hold the following 3 buttons simultaneously, for approximately 8 seconds, until the headset’s LED blinks twice in purple.
   (middle and lower buttons on the right-hand control box, and the power button)
3. The headset will restart and then enter pairing mode automatically.