How can I check the battery level?

There are two ways to check the battery level: On the headset itself : When the headset is on, press the Power button briefly. The LED will flash in one of three colors: a. Green -- there is between 50-100% battery charge left b. Yellow -- there is between 10-50% battery charge left c. Red - there is less than 10% charge left (start recharging immediately!) Using the W&H BeHear smartphone app : A battery icon appears at the top of most of the app screens (near the BeHear logo) indicating in % how much charge remains. For more information: BeHear NOW : Use this link to see the video instructions, or this link to read the manual. BeHear ACCESS : Use this link to see the video instructions, or this link to read the manual. BeHear PROXY : Use this link to see the video instructions, or this link to read the manual.

How long will the BeHear NOW battery last?

in “hearing mode”: 12+ hours for phone use: 10+ hours for music play: 8+ hours in standby mode: ~600 hours Notes: A full charge takes 2-3 hours. After 600 charging cycles the battery will continue to function, but usage time may be reduced between charges.

The Bluetooth connection keeps cutting out.

Verify that you are not more than 10 meters (approx. 30 feet) away from the device. If you are using BeHear headset outdoors, we recommend that you carry your phone on the right side of your body. When indoors, the Bluetooth radio waves can bounce off walls and it doesn’t matter on which side the phone is located. Outdoors the phone needs a direct line of sight with the antenna, which is on the right side of the neck-band.

How do I know my headset is up-to-date?

Updates are sent automatically to the W&H BeHear app. You can verify the availability of an update by checking the "Headset Update" screen through the app's main menu. If there is a new version available, follow the on-screen instructions to update the headset. Use this link to see the video instructions, or this link to download the appropriate manual.

No sound is coming from the headset.

Check the battery level – either in the smartphone app or by briefly pressing the power button (when the headset is on) Adjust the volume level Check ear caps for debris Use this link to see the video instructions, or this link to read the manual.

sound engineer Archives

What’s New in Hearing Technology?

February 26, 2020

BeHear ACCESS Reviewed as Up-and-Coming Technology Solution for Better Hearing

♦ Following the CES tradeshow in Las Vegas earlier this year, Brian P. Dunleavy published an article for Everyday Health reviewing the latest hearing products introduced there. He asked Beth Humphrey, a doctor of audiology in the department of audiology and speech pathology at the University of Tennessee Health Science Center in Knoxville, to provide her professional opinion of each product he reviewed.

CES-2020-Innovation-Awards-Honoree — BeHear ACCESS has been named a CES 2020 Innovation Awards Honoree in two categories: “Tech for a Better World”, and “Accessibility”.

BeHear ACCESS headed the list of Personal Sound Amplification Products (PSAPs). In addition to mentioning the product’s unique features (self-administered hearing assessment for optimum personalization, self-tuned real-time customization capability for live listening, Bluetooth connectivity for mobile calls and audio streaming, built-in Telecoil receivers for use in facilities equipped with hearing loops) Dunleavy noted that BeHear ACCESS was recognized in the CES 2020 Innovation Awards in both the Accessibility and Tech for a Better World categories.

The bottom line:

“This is a flexible PSAP with a range of connectivity options for people with difficulty listening in specific situations” – Beth Humphrey, AuD.

Read the full review on the Everyday Health Web site.

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Professional Sound Engineer Rates BeHear NOW

August 12, 2019

“No other device I have used has worked this well in being able to separate the voice from other sounds and make out what another person is clearly saying.”

♦ The following are excerpts from a review posted by a customer on Amazon:

“I don’t want people to believe that this is going to give you back perfect hearing, it is not. Nothing can do that. So a person has to be careful to not get false expectations. So far it has made a huge improvement for me. I probably will never wear my hearing aids again. This is so much easier to put on (wear), control, and tune and is rechargeable.”