The box includes a headset, a USB charging cable, a travel pouch, three types of silicon ear tips in different sizes, three pairs of ear hooks in varying sizes, 2 pairs of wind protection covers, and a printed Quick Start Guide.

 

• in “hearing mode”: 12+ hours
• for phone use: 10+ hours
• for music play: 8+ hours
• in standby mode: ~600 hours

Notes:

• A full charge takes 2-3 hours.
• After 600 charging cycles the battery will continue to function, but usage time may be reduced between charges.

BeHear NOW is supplied with a micro USB charging cable. Use it to charge the headset from your computer, or together with a standard AC outlet adapter (purchased separately) to charge the headset from a wall socket.

Use this link to see the video instructions, or this link to read the manual.

Experiment with the different styles and sizes of silicon ear buds and ear hooks supplied with the headset until you find a set that is comfortable.

For BeHear NOW, use this link to see the video instructions, or this link to read the manual.

For BeHear ACCESS, use this link to see the video instructions, or this link to read the manual.

Try using the supplied wind protection covers. Use this link to see the video instructions, or this link to read the manual.

Reduce the volume of ambient sound using either the right control box or using the phone app. Use this link to see the video instructions, or this link to read the manual.

Verify Bluetooth pairing. Either the device has not yet been paired or has been erased from the pairing list. Turn the headset on and place it into pairing mode, then, check if it appears in the connection menu.
Use this link to see the video instructions, or this link to read the manual.

1. Verify that you are not more than 10 meters (approx. 30 feet) away from the device.
2. If you are using BeHear headset outdoors, we recommend that you carry your phone on the right side of your body. When indoors, the Bluetooth radio waves can bounce off walls and it doesn’t matter on which side the phone is located. Outdoors the phone needs a direct line of sight with the antenna, which is on the right side of the neck-band.

1. When connected to a phone, the phone notifications take precedence over hearing amplifications. This is so that you don’t miss any important phone calls. Therefore, we recommend changing the phone settings to turn off key tones such as touch sounds, keyboard taps, and some notifications according to your preferences. Phone calls will still take precedence, but this will greatly reduce the number of times the hearing is “interrupted”.
2. Settings for phone notifications behavior is usually accessed through the smartphone’s “Settings” menu, in a section called “Sounds and Notifications”.

 

1. Updates are sent automatically to the W&H BeHear app. You can verify the availability of an update by checking the “Headset Update” screen through the app’s main menu.
2. If there is a new version available, follow the on-screen instructions to update the headset.

Use this link to see the video instructions, or this link to download the appropriate manual.

If your BeHear headset behaves unexpectedly there are three ways to reset it: you can restart it, remove the Bluetooth connection data, and/or restore the original factory configuration.

1. To restart BeHear in a simple reset, connect it to the charger. All configuration and connection data will be preserved.
2. To restart BeHear and remove the Bluetooth connection data only:
   1. Power on the BeHear headset.
   2. Press and hold the Power button + the middle and bottom buttons on the right control box simultaneously for approximately 8 seconds, until a purple L.E.D. blinks once.
   3. Power off the headset and then power it on again.
3. To restart the BeHear headset and restore the original factory configuration:
   1. Power on the BeHear headset.
   2. Press and hold the Power button + the middle and top buttons on the right control box simultaneously for approximately 8 seconds, until a yellow L.E.D. blinks once.
   3. Connect the headset to the charger.
   4. Disconnect the headset from the charger and then power the headset on.

We developed BeHear headsets to help people hear better in various situations, taking into account individual preferences and the uniqueness of each person’s auditory system. Hearing loss is an example of “uniqueness” that can be addressed by BeHear headsets, and compensated to some extent depending on the listening/hearing conditions.

BeHear was designed to help people with mild-to-moderate hearing loss, who may not need amplification in every hearing situation (although customers with severe hearing loss also report their satisfaction). It can help clarify dialogue, enhance music appreciation, and improve intelligibility of phone conversations.

While BeHear headsets use the same digital signal processing algorithms as most advanced hearing aids, they are not hearing aids (nor are they medical devices). Hearing aids require you to consult with a hearing professional to achieve customized amplification, while BeHear headsets can be self-fit to suit your unique hearing capabilities and preferences. Furthermore, you can customize your BeHear headset by yourself, in real-time, to adapt to your current surroundings.

While the advanced algorithms used in BeHear headsets can improve the hearing/listening experience, they cannot restore hearing completely (no hearing device can).

BeHear headsets are supplied with numerous sets of silicone ear tips and ear hooks in different sizes and styles. We trust that you will be able to find the right combination for your ears.
If you are unable to insert even the smallest silicone buds into your ears you can remove the ear bud completely, only leaving the ear hook in place.

Absolutely! The earbuds are “in ear”, with nothing resting on the back of your ear (where your glasses sit).