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Q: How can I check the battery level?

There are two ways to check the battery level: On the headset itself : When the headset is on, press the Power button briefly. The LED will flash in one of three colors: a. Green -- there is between 50-100% battery charge left b. Yellow -- there is between 10-50% battery charge left c. Red - there is less than 10% charge left (start recharging immediately!) Using the W&H BeHear smartphone app : A battery icon appears at the top of most of the app screens (near the BeHear logo) indicating in % how much charge remains. For more information: BeHear NOW : Use this link to see the video instructions, or this link to read the manual. BeHear ACCESS : Use this link to see the video instructions, or this link to read the manual. BeHear PROXY : Use this link to see the video instructions, or this link to read the manual.

FAQ Tag: qualcomm

Which Bluetooth headsets support the aptX codec?

The current versions of both our headsets (BeHear NOW and BeHear ACCESS) support both the Qualcomm aptX “classic” and aptX-LL (low latency) codecs.

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Operating Instructions

How can I check the battery level?

Tag: battery

There are two ways to check the battery level:

On the headset itself: When the headset is on, press the Power button briefly. The LED will flash in one of three colors:
a. Green — there is between 50-100% battery charge left
b. Yellow — there is between 10-50% battery charge left
c. Red – there is less than 10% charge left (start recharging immediately!)
Using the W&H BeHear smartphone app: A battery icon appears at the top of most of the app screens (near the BeHear logo) indicating in % how much charge remains.

For more information:

BeHear NOW: Use this link to see the video instructions, or this link to read the manual.
BeHear ACCESS: Use this link to see the video instructions, or this link to read the manual.
BeHear PROXY: Use this link to see the video instructions, or this link to read the manual.

Product Specifications

How long will the BeHear NOW battery last?

Tags: battery, life, lifespan

in “hearing mode”: 12+ hours
for phone use: 10+ hours
for music play: 8+ hours
in standby mode: ~600 hours

Notes:

A full charge takes 2-3 hours.
After 600 charging cycles the battery will continue to function, but usage time may be reduced between charges.

Technical

The Bluetooth connection keeps cutting out.

Verify that you are not more than 10 meters (approx. 30 feet) away from the device.
If you are using BeHear headset outdoors, we recommend that you carry your phone on the right side of your body. When indoors, the Bluetooth radio waves can bounce off walls and it doesn’t matter on which side the phone is located. Outdoors the phone needs a direct line of sight with the antenna, which is on the right side of the neck-band.

How do I know my headset is up-to-date?

Updates are sent automatically to the W&H BeHear app. You can verify the availability of an update by checking the “Headset Update” screen through the app’s main menu.
If there is a new version available, follow the on-screen instructions to update the headset.

Use this link to see the video instructions, or this link to download the appropriate manual.

No sound is coming from the headset.

Tags: battery, sound

Check the battery level – either in the smartphone app or by briefly pressing the power button (when the headset is on)
Adjust the volume level
Check ear caps for debris
Use this link to see the video instructions, or this link to read the manual.