Yes, absolutely!

Depending on the application, BeHear may appear either as a headset or as a headphone, just like most other Bluetooth headphones.

For most music players it will be listed as a “headphone” while for messaging services, such as Skype/Viber/WeChat etc., it will be listed as a “headset”.

All models of the BeHear personalized hearing amplifier have their own microphones, four in total. Two are located in the ear buds, and two in the control boxes on the cables. BeHear doesn’t use the cell phone as a microphone. The lag/processing time is undiscernible – about 20 milliseconds.

This depends on your specific TV. Some televisions support dual audio output, which would allow you to define one output for HearLink PLUS and a different one for the TV speakers, while others do not. Check your television manual for details.

Depending on the application, BeHear may appear either as a headset or as a headphone, just like most other Bluetooth headphones.

For most music players it will be listed as a “headphone” while for messaging services, such as Skype/Viber/WeChat etc., it will be listed as a “headset”.

 

Experiment with the different styles and sizes of silicon ear buds and ear hooks supplied with the headset until you find a set that is comfortable.

For BeHear NOW, use this link to see the video instructions, or this link to read the manual.

For BeHear ACCESS, use this link to see the video instructions, or this link to read the manual.

Try using the supplied wind protection covers. Use this link to see the video instructions, or this link to read the manual.

Reduce the volume of ambient sound using either the right control box or using the phone app. Use this link to see the video instructions, or this link to read the manual.

Verify Bluetooth pairing. Either the device has not yet been paired or has been erased from the pairing list. Turn the headset on and place it into pairing mode, then, check if it appears in the connection menu.
Use this link to see the video instructions, or this link to read the manual.

1. Verify that you are not more than 10 meters (approx. 30 feet) away from the device.
2. If you are using BeHear headset outdoors, we recommend that you carry your phone on the right side of your body. When indoors, the Bluetooth radio waves can bounce off walls and it doesn’t matter on which side the phone is located. Outdoors the phone needs a direct line of sight with the antenna, which is on the right side of the neck-band.

1. When connected to a phone, the phone notifications take precedence over hearing amplifications. This is so that you don’t miss any important phone calls. Therefore, we recommend changing the phone settings to turn off key tones such as touch sounds, keyboard taps, and some notifications according to your preferences. Phone calls will still take precedence, but this will greatly reduce the number of times the hearing is “interrupted”.
2. Settings for phone notifications behavior is usually accessed through the smartphone’s “Settings” menu, in a section called “Sounds and Notifications”.

 

1. Updates are sent automatically to the W&H BeHear app. You can verify the availability of an update by checking the “Headset Update” screen through the app’s main menu.
2. If there is a new version available, follow the on-screen instructions to update the headset.

Use this link to see the video instructions, or this link to download the appropriate manual.

If your BeHear headset behaves unexpectedly there are three ways to reset it: you can restart it, remove the Bluetooth connection data, and/or restore the original factory configuration.

1. To restart BeHear in a simple reset, connect it to the charger. All configuration and connection data will be preserved.
2. To restart BeHear and remove the Bluetooth connection data only:
   1. Power on the BeHear headset.
   2. Press and hold the Power button + the middle and bottom buttons on the right control box simultaneously for approximately 8 seconds, until a purple L.E.D. blinks once.
   3. Power off the headset and then power it on again.
3. To restart the BeHear headset and restore the original factory configuration:
   1. Power on the BeHear headset.
   2. Press and hold the Power button + the middle and top buttons on the right control box simultaneously for approximately 8 seconds, until a yellow L.E.D. blinks once.
   3. Connect the headset to the charger.
   4. Disconnect the headset from the charger and then power the headset on.

Yes, it is possible to change the volume of the headset notification sounds (for all BeHear ACCESS headsets, and for BeHear NOW version 0103 and above). To adjust this setting, once the headset is paired and activated go to the “Settings” menu at the bottom of the screen and choose “Device”. Scroll down until you see the “Notification Tones Volume” section.

BeHear does not integrate Active Noise Cancellation because that technology is not helpful for listening to ambient sounds. Actually, the purpose of Active Noise Cancellation is to cancel out all sounds that come from the environment, while for hearing enhancement we strive to identify and clarify important sounds. So, the noise reduction technique in BeHear uses our field-proven algorithms on the microphone signals that are later amplified, according to the customer’s hearing loss parameters.
For more on this topic, see our blog post about active noise cancellation.

Yes, we have some support for directionality:

1. Based on the location of the main microphones in the BeHear headset
2. Utilizing additional microphones in the control boxes that help to provide very good sound localization, even in very noisy environments