“I like not having to depend on a hearing professional to hear better”
September 21, 2022
Michel prefers the on-ear headset provided with SMARTO.
We first “met” Michel Baudry back in December of 2019 when he purchased the BeHear NOW + HearLink transmitter bundle. Since then he swapped the NOW for a BeHear ACCESS to benefit from the telecoil, and most recently purchased a BeHear SMARTO. That’s what we call a loyal customer!
We recently learned that Michel was visiting Israel, so we invited him to our office, and asked him a few questions to gain some insights.
Q. How did you find out about BeHear assistive hearing products? A. I have always been curious about hearing products, investigating them on the web. I first learned about the Bose HearPhones product in a New York shop. I continued to investigate and came across a comparison between Bose and BeHear on the Hearing Tracker site. I corresponded with members of the BeHear team, and even met the CEO at CES. I was convinced that the product was for me.
Q. Have you ever used hearing aids? A. Yes, I tried many of the cheap systems that are promoted on Amazon and Alibaba. I never accepted the price paid to audiologists by my friends; I think it is crookery. Just like I don’t accept it for glasses (I have been buying mine on EyeBuyDirect for 10 years and I am very happy with them).
Q. In which hearing situations does the BeHear product help you to hear better? A. Live conversation, watching television, and watching video content on my smartphone.
Q. What do you like about the product? A. It answers my need for hearing tools without requiring medical professional support. I also like the neck loop form factor — I can’t lose it!
Q. Anything else you’d like to share? A. People may be reluctant to choose something like BeHear ACCESS because it is so obvious, but for me it is a plus! I can’t lose it, it holds a charge for 13 hours, I can tune it by myself, it is easy to recharge. I don’t care that the design isn’t modern — I prefer efficiency!
“Two weeks ago, with great satisfaction, I received my second BeHear NOW set (the first one for forgetting I left it in another city where I have not been able to return because of the restrictions of Covid-19).
I am 75 years old and about 20 using hearing aids because my current hearing loss is profound. Also, I am an electronics engineer, so I can say that I have good experience in the handling and evaluation of hearing aids from the patient’s point of view.
For example, about the last two years I have been looking, analyzing, and testing (when the few distributors allow it) various brands and ranges of hearing aids to replace my old pair that has about 7 years of use. The result is that I have not found one that meets my personal needs more than BeHear NOW. So, my honest review and conclusions about this product are as follows:
PROS
PRICE: There is a huge price difference between most conventional brands, that are above the US$3600 for a mid-range hearing aid pair, and my BeHear NOW (they cost me US$200 plus shipping costs each set).
DELIVERY TIME: 7 days in total, from the moment I placed the order and the product was ready to deliver to my door. Extraordinary, since it was sent from Israel to Bogota, Colombia, and considering the delays and problems in transport and customs generated by Covid 19 and the commercial inactivity of Easter week in my country. If I had made the purchase from a local dealer, I am sure that I had not yet received them and would not have a date of receipt, or less, of an appointment with a hearing care professional to adapt it.
Check your own hearing with the simple assessment in the W&H BeHear app.ADAPTATION: With all my respect to hearing professionals, the process of adaptation with the test-and-error method used, in my case, has been traumatic and inefficient, perhaps due to the difficulty of accurately explaining what characteristics and defects the patient perceives with a particular graduation of his hearing aids. And when you go out to “the real world”, it’s a totally different situation! So, you must request another appointment for a new review and the time is passing and patience is running out and the famous and expensive hearing aids can end up in the drawer of a desk. Very different is the adaptation and adjustment process used by the BeHear NOW because the patient hearing evaluation and device graduation is made direct and easily by the patient himself using the application installed in his smartphone, in real time, for different environments and as many times and places he wants to do them, achieving the quality that often does not reach through an audiologist, regardless of his experience. Surely, this direct method will be the trend in the next future hearing aids if there are no contrary pressures to do it.
LIVE CONVERSATIONS QUALITY: In my case, the quality and clarity of voice received directly from my BeHear NOW it´s not perfect, but does not have to envy anything to those of elegant brands. Specifically, I spent more than 10 months (all 2019) trying to get a decent understanding with my hearing aids from a famous and expensive brand, but I never got it; now they’re in the desk drawer.
AUDIO FROM SMARTPHONE: Although some brands and ranges of hearing aids can now be connected by Bluetooth with iPhone smartphones, and very few with Android, my experience with BeHear NOW has been very satisfactory. After many years, now I can have phone conversations quite successfully (until now I used only WhatsApp written) and mainly, I have again listened stereo Bluetooth music with an extraordinary richness of sounds and tones. Switching among different devices or modes is smart and smooth. Besides, using the “HearLink” I can now directly listen to the TV with superior quality than with my heavy and uncomfortable Sennheiser HD 175 “over ears” system.
DEVICE CONTROLS: I can control my BeHear directly from the headset controls, or with the app from my smartphone. Although initially it may seem uncomfortable to use the headset with cables at the back of the neck, with a week of use I easily manage the different controls, when it is not possible to use the smartphone app. Many models and brands only use one of the two control methods which is impractical as you don’t always have your phone handy or the manual controls are very confusing to use.
BUDS COMFORT: With BeHear NOW you do not need to take molds to fit each hearset to your ears. Your BeHear package contents a variety of types and sizes of “ear buds” that easily adapts to the shape of your ear giving you total safety and comfort. You will not have surprise losses, discomfort or hassles due use them for long periods.
WHAT I’D LIKE TO HAVE ADDITIONAL
REMOTE MICROPHONE: For conferences and presentations cases (and even in family or friendly meetings) it would be extremely useful to be able to use the smartphone as a remote microphone, or an external remote microphone. As I noted earlier, the quality of the audio coming from a smartphone is quite good. [Our remote microphone, called “YONA”, is already under development. Subscribe to our newsletter for updates on its release. – Ed.]
EXTRA 5 DBs OUTPUT. In my case of deep loss only the “Indoor” mode is useful, with the other 3 modes I hardly hear them. Somebody from Alango Technologies Customers Service informed me that “this extra power could be implemented in some weeks” (I suppose that by some software trick). Welcome this function.
LONGER BATTERY AUTONOMY. With my BeHear the maximum battery duration is about 8 hours, which is not enough in a normal journey. That’s a pity.”
I want to thank and congratulate Alango on this extraordinary product. IT’S WHAT I’VE BEEN WAITING FOR YEARS. – Jesus Campos M.
BeHear ACCESS Reviewed as Up-and-Coming Technology Solution for Better Hearing
♦ Following the CES tradeshow in Las Vegas earlier this year, Brian P. Dunleavy published an article for Everyday Health reviewing the latest hearing products introduced there. He asked Beth Humphrey, a doctor of audiology in the department of audiology and speech pathology at the University of Tennessee Health Science Center in Knoxville, to provide her professional opinion of each product he reviewed.
BeHear ACCESS has been named a CES 2020 Innovation Awards Honoree in two categories: “Tech for a Better World”, and “Accessibility”.
BeHear ACCESS headed the list of Personal Sound Amplification Products (PSAPs). In addition to mentioning the product’s unique features (self-administered hearing assessment for optimum personalization, self-tuned real-time customization capability for live listening, Bluetooth connectivity for mobile calls and audio streaming, built-in Telecoil receivers for use in facilities equipped with hearing loops) Dunleavy noted that BeHear ACCESS was recognized in the CES 2020 Innovation Awards in both the Accessibility and Tech for a Better World categories.
The bottom line:
“This is a flexible PSAP with a range of connectivity options for people with difficulty listening in specific situations” – Beth Humphrey, AuD.
“No other device I have used has worked this well in being able to separate the voice from other sounds and make out what another person is clearly saying.”
“I don’t want people to believe that this is going to give you back perfect hearing, it is not. Nothing can do that. So a person has to be careful to not get false expectations. So far it has made a huge improvement for me. I probably will never wear my hearing aids again. This is so much easier to put on (wear), control, and tune and is rechargeable.”
The bottom line:
“I have to say this is a device that can dramatically improve what we have
unfortunately lost. And with a little bit of learning and patience, I think it is easy
enough for almost anyone to use.”
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♦ The following are excerpts from a review posted by a customer on Amazon: