Question 1

My BeHear headset is paired to the computer but the audio is coming out of the speakers, not the headset.

Ruth Bridger · Accepted Answer

As the headset can be connected to two devices at any one time, you need to make sure it’s not currently channeling the audio from any other device you may have connected (iPad/tablet/HearLink, etc.)
In order to make sure your headset is connected to the computer, double-click the speaker icon on the Windows lower menu bar.
The name that appears should be “BeHear” and not “Speakers”. If you see the name “Speakers” click the ^ (arrow). If the BeHear is connected properly you will be able to see it listed under the list of playback devices. Choose the “Headset” option.
When connecting to a desktop / Windows computer, the BeHear headset can appear in two different listings, once as a “Headset” and once as “Headphones”.
Only the “Headset” listing will enable the BeHear microphones to transmit (the “HeadPhones” setting uses BeHear as a speaker only). Try switching between these two options.
If you are using a communication application, such as Skype or Zoom, it is not enough to specify in the computer settings that the BeHear headset should be the audio device. You will also need to specify it in the communication application’s audio settings.

Question 2

My BeHear headset is paired to the computer but the audio is coming out of the speakers, not the headset.

Ruth Bridger · Accepted Answer

As the headset can be connected to two devices at any one time, you need to make sure it’s not currently channeling the audio from any other device you may have connected (iPad/tablet/HearLink, etc.)
In order to make sure your headset is connected to the computer, double-click the speaker icon on the Windows lower menu bar.
The name that appears should be “BeHear” and not “Speakers”. If you see the name “Speakers” click the ^ (arrow). If the BeHear is connected properly you will be able to see it listed under the list of playback devices. Choose the “Headset” option.
When connecting to a desktop / Windows computer, the BeHear headset can appear in two different listings, once as a “Headset” and once as “Headphones”.
Only the “Headset” listing will enable the BeHear microphones to transmit (the “HeadPhones” setting uses BeHear as a speaker only). Try switching between these two options.
If you are using a communication application, such as Skype or Zoom, it is not enough to specify in the computer settings that the BeHear headset should be the audio device. You will also need to specify it in the communication application’s audio settings.

Question 3

Mis audífonos BeHear no funcionan con mi computadora.

Ruth Bridger · Accepted Answer

Ya que los audífonos pueden conectarse a dos dispositivos en cualquier momento, necesita asegurarse de que en ese momento no se esté canalizando audio de ningún otro dispositivo que usted pueda haber conectado (iPad/tableta/HearLink, etc.).
Cuando se conecte a una computadora de escritorio / Windows PC, el equipo de auriculares BeHear headset puede aparecer en dos listados distintos, una vez como "Equipo de Auriculares" y una vez como "Audífonos". Solo el listado de "Equipo de Auriculares" permitirá que los micrófonos BeHear transmitan (la configuración de "Audífonos" usa los BeHear solo como bocina). Intente cambiar entre estas dos opciones.
Si usted está usando una aplicación de comunicaciones como Skype o Zoom, no basta con especificar en la configuración de la computadora que el equipo de auriculares BeHear debería ser el dispositivo de audio. También tendrá que especificarlo en la configuración de audio de la aplicación de comunicaciones.

FAQs

My BeHear headset is paired to the computer but the audio is coming out of the speakers, not the headset.