HearLink PLUS isn’t working right when two headsets are paired with it.

Tags: aptx, aptx-ll, audio, codec, connection, distortion, headset, hearlink, HearLink PLUS, low latency, multiple, phone, PLUS, range, smartphone, static, stream, transmitter

Check these possible causes :

  1. One of the headsets is out of range. The quality of the Bluetooth connection (and associated audio distortions) depends on the weakest connection of the two connected headsets. For example, audio distortions may be heard by the wearer of the headset closest to the HearLink/HearLink PLUS transmitter when the second headset is out of the transmitter’s range.
  2. One of the headsets is not a BeHear headset. The active CODEC (SBC, aptX or aptX-LL) for the HearLink PLUS transmitter is determined according to the common denominator for the both headsets. Two BeHear headsets will always operate in aptX-LL mode. However, if one of the connected headsets is not a BeHear headset, and it doesn’t support aptX, both headsets will work in the lower quality SBC mode only.
  3. Each headset is paired to a different mobile phone. It is not recommended to connect two headsets simultaneously to one HearLink PLUS and maintain separate smartphone connections for each headset. This is due to problems which may arise when the wearer desires to switch the audio stream between his/her phone and HearLink PLUS (e.g., for an incoming call from one of the phones).

Share this:

Related Articles

Tags and Keywords

HearLink / HearLink PLUS no parece estar funcionando correctamente.

Tags: aptx, aptx-ll, audífonos, audio, códec, conexión, distortion, hearlink, HearLink PLUS, latencia baja, múltiple, phone, PLUS, range, rango, smartphone, stream, teléfono, teléfono inteligente, transmisor

Si sus HearLink or HearLink PLUS no están operando satisfactoriamente, revise a continuación posibles causas:

  1. La calidad de la conexión Bluetooth (y distorsiones de audio asociadas) depende de la conexión más débil de los dos equipos de auriculares conectados. Por ejemplo, quien tenga puesto el equipo y que se encuentre más cerca del transmisor HeartLink/HearLink PLUS puede escuchar distorsiones cuando el segundo equipo de auriculares esté fuera del rango del transmisor.
  2. El CÓDEC activo (SBC, aptX o aptX-LL) para el transmisor HearLink/HearLink PLUS está determinado según el común denominador para ambos equipos de auriculares. Dos equipos de auriculares BeHear siempre operan en modo aptX-LL. Sin embargo, si uno de dichos dispositivos no es BeHear, y no es compatible con aptX, ambos dispositivos operarán solamente en modo SBC. (Nota: HearLink no es compatible con dos conexiones con el CÓDEC aptX CODEC. Si se empareja con dos equipos de auriculares simultáneamente, funcionará solo en modo SBC.)
  3. No se recomienda conectar dos equipos de auriculares simultáneamente para escuchar un HearLink/HearLink PLUS y mantener conexiones separadas de teléfonos inteligentes para cada equipo de auriculares. Esto se debe a problemas que pueden surgir cuando el portador desea alternar la recepción de audio entre su teléfono y HearLink/HearLink PLUS (por ejemplo, para una llamada telefónica entrante).

Share this:

Related Articles

Tags and Keywords

Where to Buy W&H Products

The BeHear headsets are available for purchase from our on-line store (along with the HearLink and HearLink PLUS assistive listening transmitters). For bulk purchase pricing, contact us here.

Go to Shop

Latest Tweets

Upcoming Events

Nov. 2-5, 2022

Gerontech and Innovation Expo cum Summit (GIES), is the largest geron-technology public education event in Hong Kong. GIES allows the general public, as well as the elderly and rehabilitation service sector, to explore and learn about various gerontechnology solutions. Won't…

HealthIL 2022 Conference

Nov. 28 - Dec. 1

Come and join us at this conference to meet face-to-face, learn, explore, experience, and get to know new technologies and innovation in healthcare -- including our BeHear personal hearing amplifiers and express hearing check kiosks. Register here. - Nov. 28…

Read More